Refund policy

Returns & Refunds

We hope you love every Mae Luna product you receive.

Because soaps and bath products are personal-care items, we do not accept returns or exchanges for products that have been opened or used. We also cannot accept returns for products purchased by mistake.

Damaged, Defective, or Incorrect Items

If your order arrives damaged or defective, or if you receive the wrong item, please contact us within 7 days of delivery at contact@maelunastore.com.

Please include:

• Your order number

• A brief description of the issue

• Photographs of the product and packaging when applicable

We will review the request and, when appropriate, provide a replacement, refund, or another reasonable solution.

Cancellations

Orders may be canceled only before they have been processed for shipment.

Once an order has shipped, it cannot be canceled.

Incorrect Shipping Address

Customers are responsible for providing a complete and accurate shipping address at checkout.

If a package is returned because the address provided was incorrect or incomplete, additional shipping charges may apply if the order is resent.

Refund Timing

If a refund is approved, it will be issued to the original payment method.

Processing times may vary depending on your bank or payment provider.